My blood is boiling and this didn’t even happen to me, so that’s how you know it’s good. Seriously. I’ve never listened to anything so enraging in my life. The Comcast service representative’s stubbornness and refusal to just cancel this customer’s service is next-level annoying.
I would hope that Comcast fires this dickfart for being a gaping asshole to a customer, but knowing them they will probably wind up promoting him instead. Maybe they will even use this recording as shining example during employee orientation of how you should never let a customer go quietly into the night.
Here is the customer’s explanation via the Soundcloud page:
Please note: this conversation starts about 10 minutes in — by this point my wife and I are both completely flustered by the oppressiveness of the rep.
So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
This recording picks up roughly 10 minutes into the call, whereby she and I have already given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the reps repeated question — it was clear the only sufficient answer was “Okay, please don’t disconnect our service after all.”).
Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!
[H/T Boing Boing]